Have questions? We've got answers. From product info to order support.
Here's everything you need to know.
support@eva-essentials.com.
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Need Help?
We’re here for you — whether you need support with an order, have a question about our products, or just want a recommendation.
If we aren’t available, drop us an email and we will get back to you within 24 hours!
Pre Sale Questions
1. What types of products does Eva Essentials offer?
We offer curated luxury items for your home, including decor, lighting, kitchenware, bedding, and more.
2. Are your products eco-friendly or sustainable?
Yes, many of our collections feature sustainable, organic, and eco-conscious materials that support mindful living.
3. Do you offer discounts or first-time buyer deals?
Yes! Subscribe to our newsletter and enjoy exclusive offers, including a welcome discount on your first order.
4. Can I place a bulk or custom order for gifts or events?
We accept select bulk orders for weddings, events, and corporate gifting. Please contact us directly for custom inquiries.
5. Where are your products made?
We source premium products globally—from handcrafted artisan decor to designer lighting from trusted brands.
6. How do I know which size or product is right for me?
Each product page includes detailed specs and descriptions. For personalized advice, reach out to our support team.
7. Do you ship internationally?
Currently, we ship within the United States. For special shipping requests, feel free to contact us.
After-Sale Questions
1. How do I track my order?
You’ll receive a shipping confirmation email with tracking details once your order is dispatched.
2. I received the wrong item. What should I do?
Contact us within 24 hours with a photo of the item received. We’ll fix the issue as quickly as possible.
3. My product arrived damaged—can I get a replacement?
Yes. Email us at support@eva-essentials.com with photos, and we’ll arrange a replacement or refund.
4. How long do returns take to process?
Once we receive your return, please allow 5–7 business days for processing and your refund to reflect.
5. Can I exchange a product for another one?
Currently, we only offer returns for refunds. You can place a new order at any time for a replacement item.
6. I forgot to use my discount code. Can I apply it after purchase?
Contact us within 24 hours of your order, and if eligible, we’ll be happy to apply the discount retroactively.
7. I haven’t received my order. What should I do?
Check your tracking link first. If there's a delay or no update after a few days, contact us and we’ll investigate immediately.
